Junior Account Handler H&H Insurance Brokers

We’re looking for a proactive, organised and detail-focused individual to join our broking team as a Junior Account Handler. This role is ideal for someone starting out in the insurance industry or looking to take the next step from an administrative, customer service or junior broking role.

You’ll provide vital support to our Account Handlers and Account Executives while developing the technical skills and confidence needed to grow into a full Account Handler role.

What you’ll be doing

You’ll play a key part in delivering an efficient, professional and friendly service to our clients. Typical responsibilities include:

• Working with our team of Account Handlers to answer telephone and email queries.
• Preparing and issuing policy documentation including New Business packs, Renewals and Mid-Term Adjustments.
• Liaising with insurers and internal teams to ensure smooth policy administration and manage key timelines.
• Supporting the team with debt management & keeping files up to date.

What we’re looking for

You don’t need years of experience — just the right attitude and willingness to learn.

Essential

• Strong communication skills and a professional telephone manner.
• Excellent attention to detail and accuracy in processing documents.
• Good organisational skills with the ability to prioritise when under pressure.
• Comfortable working with data and documentation.
• A positive, proactive and team‑focused approach.

Desirable

• Experience in insurance, financial services, customer service, or administration.
• Familiarity with FCA principles and insurance terminology (training will be provided).
• IT proficiency (Microsoft Office; Acturis experience beneficial but not essential).

What we offer

• A friendly, supportive team environment.
• Clear development pathways into full Account Handler and Account Executive roles.
• Support for professional qualifications (e.g., Cert CII).
• Competitive salary and benefits package.
• Flexibility and opportunities for progression within H&H Group.

Ready to grow with us?

If you’re organised, motivated and ready to build a career in insurance broking, we’d love to hear from you.

We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships.

Ready to Apply? 
To apply in confidence please send your application, including your CV via the online form below or post to Margaret Irving, Group Personnel Manager at H&H Group plc, Borderway, Rosehill, Carlisle CA1 2RS on 01228 406334 or email her direct