Trainee Claims Handler

Carlisle | Full-Time | Permanent
Salary: Competitive, based on experience + Benefits + Career Development

Build your future in insurance – starting with claims
We’re looking for a proactive and detail-oriented individual to join our team as a Trainee Claims Handler. This is a fantastic opportunity for someone with some experience in the insurance industry—whether that’s in broking, underwriting, customer service, or admin—who’s ready to take the next step.

You’ll be supported by experienced professionals, given structured training, and exposed to real-world claims handling from day one. And while this is a trainee role, we also welcome applications from experienced claims handlers who are looking for a fresh environment, new challenges, or a clear path for progression.

What you’ll be doing:

• Managing and supporting the claims process from notification to resolution
• Communicating with clients, insurers, and other stakeholders
• Reviewing policy details and documentation to assess coverage
• Learning to handle claims across various lines of business
• Developing your technical knowledge and customer service skills

What we’re looking for:

• Some experience in the insurance industry (not necessarily in claims)
• Strong communication and organisational skills
• A keen eye for detail and a problem-solving mindset
• A desire to learn and grow within a supportive team
• Confidence working with clients and building relationships

What we offer:

• A collaborative and inclusive working environment
• Opportunities to progress & support for professional development and qualifications
• Competitive salary and benefits package which includes:
  • Birthday bonus day – because you deserve to celebrate!
  • Cycle to work scheme – for a healthier, greener commute.
  • Community Day – a chance to give back to causes you care about.
  • Opportunities for career progression and professional development.
  • Flexible working options

Not just a stepping stone – unless you want it to be.
Whether you’re looking to build a long-term career in claims or see this as a launchpad into other areas of insurance, we’ll help you get there. We value ambition, but we also value expertise – so if you’re an experienced claims handler looking for a new home, we’d love to hear from you too.

Apply now and shape your future in insurance!
To apply in confidence please send your application, including your CV via the online form below or post to Margaret Irving, Group Personnel Manager at H&H Group plc, Borderway, Rosehill, Carlisle CA1 2RS on 01228 406334 or email her direct