Head of Operations - H&H Land & Estates

We are looking for a commercially astute, people-focused Head of Operations to lead and coordinate the daily running of our growing multi-site business. From rural property sales to land management, development, environmental consultancy, estate agency and residential lettings, this role spans every part of H&H Land & Estates – ensuring consistent service, operational excellence, and a strong platform for future growth.

Based in our Carlisle office at Borderway, this is a pivotal position for someone who thrives on improving how things work. You will be naturally curious about systems and processes, able to analyse where improvements can be made, and confident in leading change through collaboration and clarity.

As a key member of the Senior Management Team, you will report to our Managing Director and service leads to align operations with strategic ambitions – shaping how we function as ‘One Business – Many Services – Multiple Offices’.

Key Responsibilities

• Lead daily operations across all departments and office locations, ensuring consistent, high-quality client service
• Champion operational efficiency by identifying and implementing improvements to processes, systems, and workflows
• Establish and track performance metrics (KPIs), using data and insight to support decision-making and continuous improvement
• Lead internal compliance, Health & Safety, and policy implementation across the business
• Support change management activity, ensuring clear communication, adoption, and engagement at all levels
• Embed a client-first culture, using service feedback to improve experience and resolve issues constructively
• Develop and support high-performing teams, promoting collaboration, ownership, and shared standards across offices
• Contribute to business planning, working closely with the senior leadership team to align operations with growth goals
• Manage operational risk, ensuring systems resilience and legal/regulatory compliance
• Demonstrably live and embody the values of the Group, setting the example for the rest of the business to follow

About You

• Proven experience in an operations leadership role within a professional services, property, or multi-site environment
• Strong analytical thinker – you enjoy solving problems, improving systems, and introducing new ways of working
• Experienced in leading change – able to bring people with you and embed improvements that last
• A confident communicator, capable of working across all levels and building trust and momentum in your team
• Professional qualifications (e.g. RICS, CAAV) are welcomed but not essential – we value curiosity, clarity, and the ability to make things better

H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development, free onsite parking and salary sacrifice schemes we also offer an income protection policy and private healthcare.

We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships.

Ready to Apply? 
To apply in confidence please send your application, including your CV via the online form below or post to Margaret Irving, Group Personnel Manager at H&H Group plc, Borderway, Rosehill, Carlisle CA1 2RS on 01228 406334 or email her direct

Join us and be a part of something great!