Customer Service Administrator

Are you a highly organised multitasker with a proactive mindset and a passion for supporting teams to thrive? If so, we want to hear from you!

H&H Insurance Brokers Ltd is looking for a Customer Service Administrator to be the backbone of our dynamic team. This is more than just an admin role - you’ll play a key part in keeping everything running smoothly, ensuring our team can continue delivering top-notch service to our clients.

What You’ll Be Doing
As our Customer Service Administrator, you’ll be at the heart of our operations, making sure everything stays on track. Your responsibilities will include:

• Handling essential administrative tasks to keep our office running efficiently
• Supporting the team and management with a range of day-to-day operations
• Maintaining accurate records and keeping data up to date
• Organising meetings, appointments, and travel arrangements
• Preparing and distributing reports, documents, and presentations
• Responding to enquiries via phone, email, and in person
• Ensuring compliance with company policies and procedures

We Need Someone Who Is:

• Organised – You have a great eye for detail and love keeping things in order
• Proactive – You take initiative and solve problems before they arise
• Communicative – You’re a great communicator, both written and verbal
• Tech-savvy – You’re comfortable using Microsoft Office (Word, Excel, PowerPoint, Outlook) 
• Experienced – Ideally, you have some previous experience in an administrative role (but this isn’t essential - we value a great attitude just as much!)

Why Join Us?
At H&H we truly value our people. When you join our team, you’ll enjoy:

• A competitive salary and benefits package, including
• Birthday bonus day – because you deserve to celebrate!
• Cycle to work scheme – for a healthier, greener commute
• Community Day – a chance to give back to causes you care about
• Opportunities for career progression and professional development
• Flexible working options
• A supportive and friendly work environment where you’ll feel valued

Ready to Apply? 
To apply in confidence please send your application, including your CV via the online form below or post to Margaret Irving, Group Personnel Manager at H&H Group plc, Borderway, Rosehill, Carlisle CA1 2RS on 01228 406334 or email her direct

Join us and be a part of something great!