Claims Team Leader

As part of the H&H Group, H&H Insurance Brokers is Cumbria’s leading independent insurance broker, specialising in agricultural and commercial insurance and with a client base throughout Cumbria, South-west Scotland, North Wales and the North-East of England.

Due to continued growth, we are looking for a Claims Team Leader to join our in-house claims team. Ideally based in our Carlisle office, the role will include:

• Processing and resolving agricultural and commercial claims, ensuring timely settlements.
• Liaising closely with insurers, loss adjusters and other relevant parties while acting as an agent of the client during claims.
• Maintaining accurate claims records and provide insights through monthly management information updates, supporting informed leadership decisions and operational improvements.
• Leading efforts to refine internal and external claims procedures, promoting innovations to the leadership team that align with our company purpose.
• Taking ownership of the learning and development of the claims team.
• Maintaining up-to-date knowledge of compliance standards and regulations, ensuring the team's operations are in strict alignment with industry requirements.
• Develop and sustain strong relationships with our clients, including providing first line contact face-to-face or telephone support.
• Ensuring the client is treated fairly and that the client receives excellent service.

We offer career development and progression, and a hugely experienced and supportive wider team to help you integrate.

As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary (based on experience), company pension with increased employer contribution based on service, training and personal development, free onsite parking and salary sacrifice schemes, we also offer an income protection policy and private healthcare benefits.

Our holiday allowance includes an extra day for each employee on their birthday and increases in accordance with service.

We are proud to be an employer of choice and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships.

For more detail please download the job description.

To apply in confidence please send your application, including your CV via the online form below or post to Margaret Irving, Group Personnel Manager at H&H Group plc, Borderway, Rosehill, Carlisle CA1 2RS on 01228 406334 or email her direct